We collect information in the following ways:
2.1 Information You Provide
- When subscribing to SMS messages: your phone number, name (optional), and any other contact information.
- When you contact us (e.g. via form, email, chat): your name, email address, phone number, message content, attachments, and any optional data you provide.
- When you create an account: name, company name, address, email address, telephone number, and any other profile information you supply.
2.2 Automatically Collected Information
- SMS metadata: timestamps, message status, delivery reports, sender/receiver IDs.
- Device identifiers, IP address, browser / operating system, geolocation (if permitted).
- Log files: IP address, browser type, referring pages, date/time stamps, click data.
- Cookies, web beacons, tracking technologies (for analytics, personalization, advertising).
---
We use collected information to:
- Deliver, operate, and maintain our website and messaging services.
- Send you SMS communications (e.g. promotional offers, alerts, updates).
- Personalize user experience, improve our services.
- Analyze usage and trends, perform analytics and reporting.
- Prevent fraud, unauthorized access, and security incidents.
- Communicate via email, SMS, or other means about products, services, promotions.
- Share with third parties (see Section 4) for delivery, marketing, and analytics.
---
We may share or disclose your information to:
- SMS service providers / aggregators / carriers — to send and deliver SMS messages to you.
- Third-party marketing & analytics providers — to assist in campaign management, analytics, ad targeting.
- Service providers — e.g. hosting, CRM providers, email platforms, support platforms.
- Legal & safety — if required by law, court order, or to protect rights, property, or safety.
We do not sell your phone number or personal data in the absence of your explicit consent. (See the CCPA / Do Not Sell section below.)
---
By subscribing to our SMS program, you agree:
- To receive recurring SMS messages from us (which may include promotional and transactional messages).
- Message frequency may vary.
- You may receive SMS from us at any time (unless opted out).
- You can opt out at any time by replying STOP (or a specified keyword like “STOP ALL”) to any SMS you receive from us. After opting out, you will not receive further promotional messages (though we may send you a confirmation of opt-out).
- If you need help, message HELP or contact us at [support email / phone].
- Message and data rates may apply from your carrier. You’re responsible for any such costs.
---
We retain your personal data (including SMS metadata) for as long as necessary to fulfill the purposes in this Privacy Policy, adhere to legal obligations, resolve disputes, enforce agreements, and as otherwise required or permitted by law.
---
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Examples include encryption in transit, access controls, monitoring, and regular security reviews. However, no system is 100% secure; we cannot guarantee absolute security.
---
We use cookies, web beacons, and other tracking technologies to collect usage information, improve our website, serve targeted content, and tailor your experience. You may disable cookies via your browser settings, though that could limit certain functionalities.
---
Depending on your jurisdiction (e.g. under CCPA, GDPR, etc.), you may have rights such as:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your personal data
- Object to or restrict processing
- Withdraw consent
- Request portability of your data
Under the California Consumer Privacy Act (CCPA), you have the right to:
1. Request that we disclose the categories of personal data we collect, use, disclose, and the third parties with whom we share.
2. Request deletion of your personal data.
3. Opt out of sale of your personal data.
We do not currently “sell” personal data, but we may share or disclose data as described above.
---
We do not knowingly collect personal information from children under the age of 13. If you believe your child under 13 has provided us with personal data, please contact us and we will take steps to remove it.
---
We may update this Privacy Policy periodically (e.g. when introducing new services or features). We will post the revised version with a new “Last updated” date. Your continued use or subscription to SMS after changes constitutes acceptance of the updated policy.
---
If you have questions, requests, or concerns, you can contact us at:
Acknowledgment & Consent
By subscribing to our SMS service or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy, and that your personal information (including phone number) may be collected, used, stored, and shared as described above.